Frequently Asked Questions

Find quick answers to common questions about ordering, account management, and our range of clinical supplies.

Can I place bulk or wholesale orders?

Absolutely. As a core division of TLC Healthcare, Australia’s leading integrated healthcare provider, we leverage global purchasing power to provide competitive wholesale pricing to businesses of all sizes. Commercial customers can place bulk orders across our entire range—including TGA-standard PPE, medical consumables, childcare essentials, catering items, and office stationery.

Do you sell to both commercial businesses and individual customers?

Yes, we do. With our brand-new direct-to-customer model, individual retail shoppers and home carers can buy high-quality clinical and personal care items directly from our site with a seamless checkout process. For commercial businesses, childcare centres, medical practices, and offices, registering for a Business Trade Account unlocks wholesale pricing, trade volumes, and consolidated billing.

Are there minimum order quantities (MOQs) or bulk discounts available?

There are no minimum order requirements for standard retail purchases. However, our Business Trade Account partners have access to significant bulk purchase discounts on large-volume commercial orders. You can view these tiered bulk prices directly in our online catalogue or discuss custom supply agreements with our team.

Do you ship Australia-wide?

Yes, we offer reliable delivery across Australia using our trusted national courier network. For metropolitan customers in Melbourne and Geelong, we operate our own dedicated TLC Supplies logistics fleet out of our Chelsea Heights hub, ensuring dependable next-day delivery for local orders.

Can I bundle products from different categories (e.g., cleaning + stationery) into one delivery?

For orders within our primary Melbourne and Geelong delivery zones, we provide reliable next-day delivery via our own Chelsea Heights fleet. Regional and interstate shipping times and costs vary depending on your location and order volume; these are calculated dynamically at checkout.

What major industries do you supply?

We supply a diverse range of sectors, including residential aged care, medical centres, early childhood learning, commercial cleaning contractors, corporate offices, and hospitality venues. Our inventory is specifically selected to meet the high compliance and performance demands of these industries.

Are your medical supplies and PPE compliant with Australian standards?

Yes, compliance and safety are our highest priorities. All of our clinical supplies, rapid antigen screening tests, and medical PPE are certified to strict Therapeutic Goods Administration (TGA) standards. Every item available from TLC Supplies is rigorously vetted by healthcare experts to ensure it performs reliably in high-stakes environments.

Do you offer eco-friendly or commercial-grade options?

Yes. We stock heavy-duty, commercial-grade paper products, chemical-free microfibre cloths, and industrial-strength cleaning chemicals designed for professional facilities. We are continually expanding our range to offer sustainable, high-compliance options that maintain professional-grade performance.

How do I access current sales, clearances, and promotional offers?

You can explore our dedicated ‘Current Offers’ and clearance sections directly on our website. We regularly update these sections with seasonal promotions, bulk buy deals, and clearances across all of our core product pillars.

How can I request a quote for large-scale commercial orders?

To request a custom quote for commercial volumes or to discuss a tailored trade agreement, you can contact our Victorian client services team directly by calling 132 852 or emailing [email protected].

Still need help?

Our Melbourne support team is available Monday – Friday, 9:00 AM – 5:00 PM.